FAQ
Why us and not them?
Where are you based?
Toronto, CA.
Do you have social pages I could follow?
Instagram, Facebook and TikTok , @BELLURELLE for all.
What if I get an allergic reaction?
All ingredients are listed, please purchase with caution! However, you are welcome to contact the company for support.
How do I track my shipping?
Check your email (spam folder aswell)! The tracking number will be in there.
My package was broken when received, what do I do?
Contact customer service via email (contact@bellurelle.com) ASAP with pictures including delivery date and we will resolve the issue in 3 business days. we appreciate your cooperation.
I don't want the product anymore, can I get a refund?
Contact us (contact@bellurelle.com) within 2 hours after the purchase and we will cancel your order. Once it is processed, we are no longer able to cancel.