FAQs & Policies

Are you %100 natural, and animal cruelty free?

Yes, and yes!

Where are you based?

Toronto, CA. 

Do you have social pages I could follow? 

Instagram, Facebook and TikTok , @BELLURELLE for all.

What if I get an allergic reaction?

All ingredients are listed, please purchase with caution! However, you are welcome to contact the company for support.

How do I track my shipping?

Please check your email (spam folder as well)! The tracking number will be in there.

My package was broken when received, what do I do?

Contact customer service via email (contact@bellurelle.com) ASAP with pictures including delivery date and we will resolve the issue in 3 business days. we appreciate your cooperation. 

By clicking checkout, you are agreeing to our Terms & Conditions.

Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds and exchanges
Items sold cannot be returned, refunded or exchanged as they are hygienic products that cannot be replaced.

Unfortunately, we cannot accept returns on sale items or gift cards.


Shipping details are provided when label is generated.

Processing times are generally 1-7 business days but may take longer depending on volume and uncontrollable conditions (ex. COVID-19, holidays).

Shipping costs vary by region, free shipping is offered on orders $50+.

Changes Disclaimer

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 


The information shared has not been evaluated by the FDA.  It is not intended to prescribe, treat, diagnose, or prevent any disease, or condition and should not be used as a substitute for seeking professional care or advice. 


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@bellurelle.com

Last updated: 2024-03-26